Decision Support
Sonesta offers a number of benefits resources to aid in your decision process. Please click "read more" below for information on:
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Our Virtual Benefits Counselor, ALEX
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Health Advocate
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BCBS of MA Decision Support Line
ALEX Virtual Benefits Counselor!
Picking the right benefit plans for you and your family can be challenging. Getting answers to all your questions is key in making the right choice. ALEX, your friendly virtual benefits counselor, is here to help with your benefit questions. "Talking" with ALEX is easy. He'll ask some basic questions about your personal situation (your answers remain anonymous, of course), crunch some numbers, and explain your available benefit options. It's fun, easy-to-use - and confidential!
Check out ALEX at:
Big news: the ALEX homepage now includes Chat, a new tool that helps employees find quick answers to common benefits questions, anytime day or night. Everything from “what’s my medical deductible” to “what’s the link to my retirement account” to “is my doctor in-network.”
BCBSMA New Member Decision Support Line
BCBS’ New Member Decision Support Line has benefit specialists available to help you choose the plan that is right for you. Here are some examples of what benefit specialists can help you with:
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Provide you your new BCBS ID# to give to your providers as you wait for your ID card to arrive (if you're already enrolled through Workday)
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Plan-to-plan comparisons
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Benefit information
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Your out-of-pocket costs for covered medical services (for example: copay, deductible and/or co-insurance information)
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Prescription coverage and costs
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Authorization guidelines (however the authorization process can not begin until you are enrolled)
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Finding participating primary care physicians (PCPs), specialists and hospitals Just call 1-800-358-2227 between 8AM-6PM EST and select prompt 3 to speak with a Blue Cross Member Service benefit specialist.
Health Advocate
Sonesta offers employees access to Health Advocate 24 hours a day, 365 days a year to assist with claims issues, answer questions, and resolve benefits issues.
Health Advocate not only covers eligible employees to help them with all the issues below, it also covers their spouses, dependent children, parents, and even parents-in-law. We also provide Health Advocate, a free benefit advisor service available 24/7 to assist you with any benefit needs:
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Resolve any issues with insurance claims and billing
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Find the right doctors
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Schedule appointments
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Assist in transferring medical records
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Help decide what benefits are best for you
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And more!
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Help is just a phone call away! And they speak multiple languages!
¿Preguntas? Contacte a Health Advocate al 866-385-8033 para asistencia en Español. Para acceder algunos documentos en Español por favor presione el botón “Español” en la parte superior de este portal.
Your Health Advocate benefit is being paid for by Sonesta at no additional cost for you. Health Advocate is available 24/7/365 in multiple languages to help you make the best benefits decisions for you and your family. You can also visit their website at www.HealthAdvocate.com/sonesta.
WHICH PLAN IS RIGHT FOR ME? Choosing what benefits are right for you and your family can be confusing. For that reason, Sonesta has partnered with Health Advocate to provide you with one on one benefits consultation.
WHAT ABOUT AFTER I CHOOSE? While choosing a plan is key, we understand that this is only the beginning. Throughout the year we know that you also need assistance with how to best use your benefits to save the most money and get the best coverage.