WEX- New VEBA, FSA + DCAP Vendor

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WEX - New VEBA, FSA + DCAP Vendor
Are you having a hard time with claim reimbursements? Are you at a loss of what information is needed to substantiate a claim? Check out this Substantiation FAQ
*Members have approximately 200 days from the initial debit cad transaction to substantiate a claim. If the claim isn't substantiated, the member's benefit card is suspended. Cards may be unsuspended at the request of the member by contacting participant services.
FSA/DCAP
Flexible Spending Accounts (Medical & Dependent Care), require election annually. 
  • Grace period for 2024 funds ends March 15, 2025​
  • Claims can be filed with a date of service through 3/15/2025. Members have 90 days after the plan year end date to file those claims.
VEBA
WEX is the keeper of your claims. BPAS is the keeper of your funds. To access your true VEBA balances and adjust your investments, log in to your WEX account > select Manage My Account under the Home screen. This will reroute you to your BPAS portal.
 
Set Up Your Account
  • You will not have access to your funds until you set up your online account with WEX
  • Follow the steps in the How to set up your benefits online account to get started. https://www.wexinc.com/login/benefits-login/
  • If you…
  • did not register and email address with Further in the past OR;
  • you do not have an active FSA or DCAP account with WEX, THEN;
  • you DO NOT have an email on file with WEX. You will need to call into the Participant Services team for assistance with the initial log in – Participant Services Phone: 866.451.3399
*if you are unsure, call Participant Services
 
Debit Cards
  • Two debit cards per enrolled participant are automatically produced and sent out as enrollment details are loaded into the WEX system
  • Cards will come in a plain non-descript envelope to the address we have on file
  • Need additional cards? You’ll be able to request them through your online account
Participant Services
The Participant Services team is available 6 a.m. to 9 p.m. Central time, Monday through Friday. Access to all participant services options are at: wexinc.com/contact/health.
Investments
As soon as VEBA funds are available within participant accounts, you will be able to start investing your VEBA dollars. Participants will need to log in to their WEX portal, then select the “Manage My VEBA” tab, which will bring you into BPAS’ website through a single sign on. From there, you’ll be able to manage your funds.


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